Analyst Location
United States
Coverage
Regions
Elaina Stergiades
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On August 28th, Cisco announced the availability of its newly launched Cisco Lifecycle Services. The suite of services can enable enterprise customers to accelerate business, technology, and operational outcomes with measurable KPIs to help...
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Hewlett Packard Enterprise (HPE) announced on May 2, 2023, a change in the name of its services organization to meet expanding requirements across its diverse customer base. The HPE Pointnext organization will now be HPE Services, and the H...
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Last week Lenovo introduced Premier Support Plus, an expanded support offering that builds on Lenovo Premier Support for organizations that are looking for robust preventive support capabilities paired with fast access to help when needed. ...
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This IDC Market Perspective highlights the announcements at SAP Sapphire held in Orlando, Florida, from June 3 to 5, 2024. The event was well attended, with 12,000+ onsite and another 15,000+ attending virtually. "SAP continues its quest to...
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This IDC PeerScape describes three practices to help organizations address these challenges, accelerating adoption and improving value realization for X-O applications."X-O applications can deliver a seamless experience, even when the user'...
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These event proceedings were presented at the IDC Directions conferences in Boston and San Jose in March and April 2024.As technology innovations continue to accelerate, organizations are struggling to define, calculate, and track the value...
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AI and machine learning in support delivery
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Customer success: how providers are helping end users and IT organizations
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Customer success: key market trends for support providers
More results for Planned Research