Mary Wardley
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Microsoft continues to enhance the capabilities of Copilot for Teams, which in turn enhances the capabilities of many other Microsoft products. The latest update enhances users' ability to draft messages with different tones in Teams chat ...
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This IDC Link recaps the Zoom (NASDAQ:ZM) Perspectives 2024 analyst day held in New York City on May 21 and 22, 2024. On pace to deliver over 3,000 new features this year, Zoom is expanding its feature set to improve its position as a commu...
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This IDC Tech Buyer Presentation document focuses primarily on the results of IDC's 2024 Future Enterprise Resiliency and Spending Survey, Wave 3. IDC's Global Technology Thought Leadership group conducts a monthly survey (IDC's Future Ente...
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This IDC study provides an updated market forecast for the worldwide contact center applications software market from 2024 to 2028."It's difficult to discuss use cases for GenAI without discussing the applicability within customer service a...
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This IDC study presents the worldwide contact center applications software market size and 2023 revenue market shares by vendor."The market year 2023 was the year that began the 'race to embrace' generative AI technology among suppliers. Ge...
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Contact Center Market Shares 2023: Vendor Ranking
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Customer Service Market Forecast 2024- 2028
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Customer Service Market Shares 2023: Vendor Ranking
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