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2024 EMEA Cross-Industry Acceleration Survey: Partnership Modes and Next-Generation Ecosystems Engagement

Anielle Guedes — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Survey analyzes European organizations' increasing adoption of co-innovation strategies. This includes establishing innovation hubs, centers of excellence, and joint R&D initiatives in sectors such as manufacturing, agriculture, healthcare, and architecture, engineering, and construction. Public-private collaborations (PPCs) and contractual public-private partnerships (cPPPs) are vital in leveraging diverse expertise to address complex social issues, advancing next-generation ecosystems such as the space economy and Tech4Food. Active participation in industry consortia is also becoming a well-sought strategy that enhances specialized technology development, improves pooling resources, accelerates innovation, and reduces costs.

AI-Enabled Autonomous Operations Building Blocks for Digital Infrastructure Innovation

Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective highlights the transformative impact of AI, observability, and automation on digital infrastructure operations. It discusses how the shift toward intelligent, software-defined operations will drive modernization of ITOps roles and skills to support more dynamic and agile infrastructure requirements.

"Autonomous operations pairs AI-enabled analytics and software-defined automation to support intelligent digital infrastructure configuration, control, security, and support services aligned with business priorities and policies," explains Mary Johnston Turner, research vice president, Future of Digital Infrastructure Agenda, IDC. "The rapid rate of AI innovation is accelerating the maturation and scale of autonomous operations opportunities and creating a new set of challenges and opportunities across ITOps, CloudOps, DevOps, DataOps, and line-of-business teams."

As UCaaS Solutions Begin to Appear in CCaaS Portfolios, Telecom Service Providers Should Take Notice

Denise Lund — Fri, 28 Jun 2024 04:00:00 GMT

NICE 1CX, a turnkey UCaaS solution, was introduced at the recently completed series of NICE Interactions 2024 events. This OEM-provided UCaaS solution from 3CX offered by NICE is available only as an add-on integrated service to NICE CCaaS. This is the first turnkey UCaaS solution offered by a full-fledged, center vendor targeting businesses that want an integrated UCaaS-CCaaS solution. As such, NICE presents a new competitive challenge to telecom service providers who have been targeting the integrated UCaaS-CCaaS with their unified communications strengths.

With the close of NICE Interactions 2024, a reflection on NICE’s 1CX UCaaS product availability announcement brings to the forefront a new competitive threat to Telecom service providers (i.e., AT&T, Lumen, Windstream, Verizon) in their efforts to grow their UCaaS revenues. Key highlights about The NICE 1CX solution include:

NICE 1CX is a white-labeled OEM UCaaS solution from 3CX newly offered by NICE.
The solution is only available as an add-on to NICE CXone contact center seat for $5/user/month.
NICE 1CX UCaaS solution enables integrated modes of communications into the CCaaS solution, including voice, messaging, and video collaboration, including live chat, SMS and MMS, and audio and videoconferencing, including pre-built integrations to CRM, UCaaS and messaging solutions that include integration into YouTube, Microsoft 365, Microsoft Teams, WhatsApp, and Facebook for example.
Additional key features available in NICE 1CX beyond the traditional cloud PBX capabilities such as number porting, phone directory, extensions, ring groups, built-in SBC and accommodation of customer’s SIP Trunk, and auto attendant are videoconferencing features such as screensharing, polls, and quick meet link, as well as enterprise features such as call flow designer, call recording, custom IP phone logo, hot desking, and skills-based routing, for example
The solution is offered with a 99.99% availability guarantee and is currently being offered only in the U.S.

Asia/Pacific (Excluding Japan and China) Big Data and Analytics: Market Trends and Buyers' View

Deepika Giri, Swapnil Shende — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Market Presentation summarizes the key findings from IDC's Worldwide Semiannual Big Data and Analytics Software Tracker, 2H23, incorporating data from multiple surveys. It delves into the market dynamics of big data and analytics software in Asia/Pacific (excluding Japan and China) from 2023 to 2028. The document offers insights into evolving business and data analytics priorities among enterprises in the region, their investment patterns in specialized data processing solutions, and their distribution of analytics/AI workloads. Additionally, this document explores the competitive landscape, including vendor shares, and provides an outlook on the market across public clouds and various deployment types.

Bridging Strategy and Execution, 2024 — How Strategy and Consulting Practice Enhances Engineering Engagements

Abhishek Mukherjee — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Market Presentation showcases insights on the technology buyer behavior while opting for product engineering, life-cycle management, and operational technology services and how strategy consulting and advisory practice harness abridging the gap between business needs and engineering solution (see Importance of Partnership Ecosystem for Engineering Service Providers, #US51625824, June 2024). This presentation features data points from IDC's 2023 Worldwide Services Path Survey.

"It is imperative for engineering service providers to focus on connecting the business goal with the engineering problem. Building a robust strategy and consulting practice enables engineering service providers not only to abridge the gap but also ensure a faster turnaround in closing engineering services deals, thus adding significant value to the engineering outcome," said Abhishek Mukherjee, research manager, Digital Engineering and Operational Technology Services at IDC.

Broadcom Mainframe Software Update 2024 Highlights Modernization, Interoperability, and Ecosystems

Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective highlights business updates and insights shared by Broadcom's Mainframe Software leadership team during a recent analyst summit hosted in Boston in June 2024.

"Over the past six years, Broadcom has made significant investments to extend its mainframe software business," notes Mary Johnston Turner, research vice president, Future of Digital Infrastructure, IDC. "Beyond ongoing modernization and simplification of the product portfolio, the company supports important open source programs and skills development efforts that benefit the entire mainframe ecosystem."

C2G Market Presentation: Business Intelligence Software Tools and Platforms in Asia/Pacific (Excluding Japan), 2024

Deepika Giri, Swapnil Shende — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Market Presentation provides an overview of the changing landscape of advanced and predictive analytics software, business intelligence software, and location and geospatial intelligence functions in Asia/Pacific (excluding Japan) (APEJ). By demonstrating how vendors in APEJ address buyer needs, the document presents a unique perspective on vendor market shares — country-specific and comparative views of technology trends over the past three years — supported by insights from buyers and end users.

C2G: IDC Playbook for Tech Sales Leaders: Unlocking Growth — A Guide to AIOps and Observability Technologies Expansion Strategies for China Vendors in Asia/Pacific

Dhiraj Pramod Badgujar, Daniel-Zoe Jimenez — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Playbook for Tech Sales Leaders provides a comprehensive current state view of the Asia/Pacific AI operations (AIOps) and observability market, along with insights on trends, adoption in the region, current challenges, and guidance for account strategies.

The report explores the current market landscape, identification of growth opportunities, competitive insights, technology buyer insights, case studies and strategic recommendations tailored for China-based companies. Using these insights, tech sales leaders can efficiently navigate the Asia/Pacific market landscape, improve their sales strategies, and capitalize on the growing need for advanced IT operations and monitoring software solutions in the region (especially Southeast Asia).

CFOs Playing the Revenue Game: Understanding How CFOs Can Drive Revenue

Kevin Permenter — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective emphasizes the shift in CFO roles from traditional cost management to strategic revenue growth facilitation. It highlights the importance of adopting modern business intelligence and analytics, strategic financial practices such as cash flow management, and exploring new business models, strategic pricing, and M&A. Furthermore, it stresses the need for finance to align with marketing and sales and invest in new technologies to boost productivity and growth, thereby transforming finance departments into agile drivers of profitability in a competitive landscape.

"In an era during which agility and strategic foresight define market leaders, CFOs are evolving from traditional cost managers to pivotal architects of revenue growth. By embracing modern business intelligence, strategic financial practices, and cross-departmental collaboration, they are steering finance departments into dynamic engines of profitability. This transformation is not just a trend but a necessity for thriving in today's competitive landscape," according to Kevin Permenter, senior director, Enterprise Applications at IDC.

ERP Modernization Decisions: Exploring the Key Choices You will Face in a Successful ERP Modernization Journey

Edyta Kosowska, Ashok Patel — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Tech Buyer Presentation explores the key decisions organizations will need to make when reviewing their ERP systems and considering ERP modernization. We detail the different decision types, articulate the key choices that need to be made for each decision, and advise on some of the merits and challenges of different modernization pathways.