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AI-Enabled Autonomous Operations Building Blocks for Digital Infrastructure Innovation

Fri, 28 Jun 2024 04:00:00 GMT

This IDC Perspective highlights the transformative impact of AI, observability, and automation on digital infrastructure operations. It discusses how the shift toward intelligent, software-defined operations will drive modernization of ITOps roles and skills to support more dynamic and agile infrastructure requirements.

"Autonomous operations pairs AI-enabled analytics and software-defined automation to support intelligent digital infrastructure configuration, control, security, and support services aligned with business priorities and policies," explains Mary Johnston Turner, research vice president, Future of Digital Infrastructure Agenda, IDC. "The rapid rate of AI innovation is accelerating the maturation and scale of autonomous operations opportunities and creating a new set of challenges and opportunities across ITOps, CloudOps, DevOps, DataOps, and line-of-business teams."

Asia/Pacific (Excluding Japan) Datacenter Deployment Model and Spend Forecast, 2024–2028

Mikhail Jaura, William Lee — Fri, 28 Jun 2024 04:00:00 GMT

This APEJ Datacenter Deployment Model and Spend Forecast for 2024–2028 highlights significant growth driven by digital transformation (DX) and generative AI (GenAI), with a projected increase in DC capacity to meet the demands of cloud services, AI applications, and remote work. However, challenges, such as power scarcity and supply chain disruptions, pose inhibitors to this growth. The key developments include the adoption of NVIDIA's Blackwell platform and liquid cooling technologies, indicating a shift toward more efficient and sustainable DC operations.

"Digital transformation and GenAI are reshaping datacenters, driving unprecedented growth and technological advancements in the Asia/Pacific region," says Mikhail Jaura, senior research analyst, Cloud and Datacenter services, IDC Asia/Pacific.

Digital Infrastructure Trends and Strategies: End-User Preferences in India

Rajiv Ranjan, Daphne Chung — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Market Perspective discusses the importance of digital infrastructure and its emerging trends in India. The document further details the key spending priorities of enterprises and the preferred deployment locations for digital infrastructure. With infrastructure investments not aligned with business goals, enterprises often end up either overspending or underspending on the required digital technologies. This Perspective document presents a detailed view of the reasons behind these challenges. The document further discusses the modernization preferences related to compute and storage infrastructure and how AI technologies will impact the type of compute systems procured. The document ends with advice to technology suppliers on identifying the key opportunities and what steps should be taken to guide and service their customers on their digital infrastructure investments.

"Digital Infrastructure enhancements will offer new market opportunities to vendors in India. The market is expected to witness a strong adoption of as-a-consumption models across on-premises and public clouds. This is to drive agility and flexibility and leverage next-generation technologies. AI will be the cornerstone of digital infrastructure investments with gradual adoption of fit-for-purpose accelerators, high performance storage, and network interconnection technologies in India," says Rajiv Ranjan, associate research director, IDC India.

Enhancing Customer Experiences with AI-Driven Contextual Conversations: Communication Platform-As-A-Service Solutions Enabling Businesses

Nikhil Batra — Fri, 28 Jun 2024 04:00:00 GMT

This Market Presentation discusses the rise in the usage and adoption of omni-channel messaging across verticals, highlighting the importance of communication platforms–as-a-service (CPaaS) solutions in delivering enhanced customer experiences today. It also discusses how these platforms can integrate across various social media and traditional messaging channels to address customers' requirements.

"Conversational customer engagement is going through a massive shift because of the rise of messaging apps, virtual assistants, and other digital channels. This growing demand for omni-channel communication and the need for scalability and flexibility is driving businesses to adopt a unified platform approach with conversational capabilities. CPaaS solutions can help businesses address this," says Nikhil Batra, senior research director on telecoms and Internet of Things, IDC Asia/Pacific. He adds, "In addition to customer experience, CPaaS also helps businesses reduce the pressure on customer support teams and increase overall efficiency. However, organizations will need to stay on top of trends and partner correctly to continue to drive contextual conversations that delight customers."

European Managed Services Market Shares, 2023: Single-Digit Growth Underscores Regained Momentum

Francesca Ciarletta — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Market Share analyzes the European (Western Europe and Central and Eastern Europe) managed services market in 2023.

"The managed services market in Europe showed resiliency in 2023, despite discretionary spending being challenged by an uncertain economic environment, which lead to an upper single digit growth," said Francesca Ciarletta, research manager, European Managed Cloud Services.

Four Steps to Build a Powerful Digital Platform: Accelerating Your Cloud Journey to Generate Value in the Digital Enterprise

Carla Arend — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Tech Buyer Presentation was presented at IDC's Digital Enterprise Forum in Copenhagen in April 2024. It discusses the imperative for European organizations to drive more digital revenues. It also highlights that a powerful digital platform that enables hybrid cloud/multicloud strategies and that is underpinned by an AI-ready infrastructure is the foundation for the digital business of the future.

GenAI in Healthcare and Life Sciences: Current Trends and Future Potential in Asia/Pacific

Manoj Vallikkat, Louise Francis, Rakesh Patni, Deepika Giri — Fri, 28 Jun 2024 04:00:00 GMT

This IDC report explores the current adoption landscape and future potential of GenAI in Asia/Pacific healthcare and life sciences. The report, after setting the context of GenAI in the sector, further explores the current adoption model, investment priorities, and challenges faced by CIOs while deploying GenAI solutions and their expectations while opting for an external partnership for their GenAI engagements.

This report also covers the GenAI use cases from the recently published IDC global report and details regional case examples.

GenAI in Relation to Cloud: What Tech Suppliers Should Consider

Rajiv Ranjan, Daphne Chung — Fri, 28 Jun 2024 04:00:00 GMT

This IDC report discusses the growing adoption and trends related to GenAI in India and details the level of market adoption, C-suite perception, and challenges related to GenAI among end users. The report further discusses the preferred deployment models of GenAI workloads, what business functions will benefit from GenAI, and who are the preferred vendors for GenAI implementation.

The report includes recommendation for tech suppliers looking to introduce AI offerings in the India market.

IDC Enterprise Infrastructure Pulse, 1Q24: Market Opportunities — Executive Summary

Chris Drake, Kuba Stolarski — Fri, 28 Jun 2024 04:00:00 GMT

This IDC Market Presentation is an executive summary of IDC's 1Q24 Enterprise Infrastructure Pulse Survey findings. The survey draws upon in-depth insights gathered from experts responsible for purchasing compute platforms and infrastructure. Taking the pulse of the enterprise IT market, the 1Q24 Enterprise Infrastructure Pulse Survey offers valuable insights into IT customers' current and future infrastructure investments in computing systems, platforms, and technologies. Topics covered include compute procurement strategies, server automation strategies and benefits, server utilization and upgrade/refresh rates, challenges and limitations related to on-premises compute infrastructure, use of accelerated computing, virtual machines and containers, workloads and workload deployment locations, mainframe computing, server security, and confidential computing. Delivered quarterly, this product is focused on better understanding what drives customer behavior for enterprise IT infrastructure procurement on a worldwide basis across different buyer personas. Enterprise Infrastructure Pulse is a companion product to the Infrastructure Trends and Strategies: Enterprise Workloads CIS.

IDC PlanScape: CPaaS to Optimize Marketing

Melissa Holtz-Fremeijer — Fri, 28 Jun 2024 04:00:00 GMT

In essence, businesses must be quick to respond to potential buyers and smart in how they address their target audiences and how they keep them as satisfied and loyal customers. This calls for technology that is also easy to implement and scale (especially in cases of seasonal requirements) as well as affordable. These are features that belong to cloud-enabled communication services and solutions, also referred to as CPaaS.

This IDC PlanScape highlights that CPaaS is a customizable, scalable, and affordable technology, making it an attractive solution for marketing purposes ranging from promotions, news, new product rollouts, and other related business areas (sales, inventory, logistics, customer relations management, contact center, customer services, etc). It advises organizations on how to leverage CPaaS and what steps they need to take to deploy CPaaS to its full potential for marketing (and sales) executives and related customer-focusing departmental roles such as customer success management. The report also identifies a broad spectrum of stakeholders — IT departments, C-suite executives, other business roles, and (in-house/externally sourced) developers — all of whom play pivotal roles in influencing CPaaS investment decisions.

"CPaaS is increasingly deployed by organizations of all sizes to improve their marketing activities and related customer-focusing processes, making engagement with prospects and existing customers smart and personal, which contributes to more interactions, conversions, business growth, and a brand that drives loyal customers," said Melissa Holtz-Fremeijer, senior research manager, IDC Europe Infrastructure and Communications.