target audience: TECH SUPPLIER Publication date: Jun 2024 - Document type: IDC Survey Spotlight - Doc Document number: # AP51159724
Why Did Customer Experience Emerge as the Top Metric for Work Transformation Investments Success in Asia/Pacific?
Content
- 2 slides
Get More
When you purchase this document, the purchase price can be applied to the cost of an annual subscription, giving you access to more research for your investment.
Related Links
Abstract
This IDC Survey Spotlight highlights findings from IDC’s 2024 Future Enterprise Resilience Survey, wave 4. According to the survey, enhancing customer experience is the top metric for ROI on work transformation technology investments in the Asia/Pacific region, indicating that businesses find that improving employee experiences should also boosts customer satisfaction.